Shipping policy

Shipping Policy

Last updated: 27 July 2026

At JH Fitness, we are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below for information about processing times, delivery options, and important delivery information.

Order Processing

  • Orders are processed during our business hours, Monday to Friday (excluding public holidays).

  • Orders are typically processed within 1–2 business days, subject to stock availability.

  • During busy periods or promotional events, processing times may be slightly longer.

Delivery

We currently deliver throughout the United Kingdom.

Delivery times vary depending on the product, supplier, and delivery location.

Estimated delivery times:

  • Standard Delivery: 2–5 business days

  • Large Fitness Equipment: 3–10 business days

  • Special Order Items: Delivery times will be confirmed after purchase if applicable.

Delivery estimates are provided as a guide and are not guaranteed.

Delivery Charges

Shipping costs are calculated at checkout based on:

  • Product size and weight

  • Delivery location

  • Courier service selected

Selected products may qualify for Free UK Delivery, which will be clearly indicated on the product page.

Large & Heavy Items

Some fitness equipment requires specialist courier services due to its size or weight.

For these items:

  • Delivery may take longer than standard parcels.

  • A signature may be required upon delivery.

  • The courier may contact you to arrange a convenient delivery date.

Please ensure someone is available to receive the delivery where required.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:

  • Weather conditions

  • Courier delays

  • High order volumes

  • Supplier delays

  • Events beyond our reasonable control

We appreciate your patience and will keep you informed if significant delays occur.

Incorrect Address

Please ensure your delivery address is accurate before completing your order.

JH Fitness cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

Damaged Deliveries

If your order arrives damaged:

  1. Inspect the package upon delivery.

  2. Take photographs of the damaged packaging and product.

  3. Contact our customer support team within 48 hours of delivery.

We will work with you to resolve the issue as quickly as possible.

Missing Items

If any item is missing from your order, please contact us within 7 days of receiving your delivery.

International Shipping

At this time, JH Fitness only ships within the United Kingdom.

If international shipping becomes available, this policy will be updated accordingly.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

Email: support@jhfitness.co.uk

We are committed to providing reliable delivery and excellent customer service.